Amit Shah pitches for national-level call centre for Cyber Crime Helpline 1930

National 17 Jun, 2026

Amit Shah pitches for national-level call centre for Cyber Crime Helpline 1930

Business To Business, New Delhi, 17^th June, 2026: Amit Shah on Wednesday directed the establishment of a national-level call centre for the Cyber Crime Helpline 1930, with the aim of ensuring that complaints not addressed at the state level receive timely assistance.
According to a government statement, Shah emphasized that:

Every citizen contacting the 1930 Cyber Crime Helpline should receive prompt support.
No cybercrime complaint should remain unattended or pending.
A centralized mechanism is needed to handle cases that are not resolved by state-level systems.

The new facility is expected to:

Operate at the national level as a support and escalation mechanism.
Handle complaints that remain unattended at state call centres.
Be equipped with sufficient manpower and call-handling capacity.
Improve response times and citizen assistance.
Strengthen coordination among agencies dealing with cybercrime.

The 1930 Cyber Crime Helpline is part of India's efforts to combat online fraud and cyber-enabled crimes. Citizens can use it to report incidents such as:

Online financial fraud.
UPI and digital payment scams.
Phishing attacks.
Impersonation and identity theft.
Other cyber-related offences.

The helpline works in conjunction with the Indian Cyber Crime Coordination Centre and the National Cyber Crime Reporting ecosystem.
The move comes amid a rise in:

Online financial fraud.
Digital payment scams.
Social engineering attacks.
Cross-border cybercrime networks.

Authorities have increasingly stressed the importance of rapid reporting, as quick action can improve the chances of blocking fraudulent transactions and recovering funds.
The proposed national call centre is expected to strengthen India's cybercrime response framework by creating a centralized backup system, reducing delays in complaint handling, and ensuring that citizens across the country have access to timely support when reporting cyber incidents.

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Amit Shah pitches for national-level call centre for Cyber Crime Helpline 1930

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Amit Shah pitches for national-level call centre for Cyber Crime Helpline 1930

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