National
11 Jun, 2026
Maharashtra govt orders action against app-based taxi firms over forced tipping complaints
Business To Business, Mumbai, 11th June, 2026: Pratap Sarnaik on Thursday directed transport department officials to take action against app-based taxi and ride-hailing companies following complaints that passengers are being compelled to pay tips or additional charges beyond the displayed fare.
Speaking to reporters at the headquarters of the Maharashtra State Road Transport Corporation> (MSRTC) in Mumbai, Sarnaik described such practices as unfair and said the government would examine the operations of companies against which complaints have been received.
Government's Concerns
According to the minister, passengers have reported instances where:
- Drivers allegedly demand tips.
- Additional payments are sought outside the app-generated fare.
- Customers feel pressured to make extra payments to complete their trips.
Sarnaik said the transport department would investigate these complaints and determine whether companies or drivers are violating regulations.
The minister stated that transport authorities have been instructed to take strict action against offending drivers.
He said:
- Any taxi driver found demanding unauthorized extra payments could face action.
- Authorities have been directed to seize vehicles if such violations are detected.
The remarks are likely to affect major ride-hailing platforms operating in Maharashtra, including companies that connect passengers with drivers through mobile applications.
Passengers often complain about issues such as:
- Surge pricing.
- Ride cancellations.
- Requests for cash payments.
- Demands for extra charges beyond the fare shown in the app.
The minister's intervention reflects growing concern about consumer rights in the rapidly expanding app-based transportation sector.
The Maharashtra government appears to be signaling that fares displayed on digital platforms should remain transparent and that passengers should not be compelled to pay charges that are not clearly disclosed or legally permitted.
Transport authorities are expected to review complaints and determine whether further regulatory measures are required to protect commuters using ride-hailing services across the state.